Privacy Policy

247PLC Privacy Policy

Last updated 23/02/2024

This privacy policy outlines how 247PLC collects, uses and protects your personal information. By using our website, you agree to the terms of this policy. The Data Controller is 247PLC, see section 11 for methods of contact.

We take matters of privacy and data protection seriously and if you have any concerns or questions, please contact us. You have the right to request a copy of the information that we hold about you and no fee will be charged for you to access your personal data.

We may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. Our security procedures mean that we may request proof of identity before we reveal information.

If you would like a copy of some or all of your personal information, please send an email to enquiries@247plc.co.uk or send a letter to: The Data Protection Officer, 247PLC. 244a Lichfield Road, Sutton Coldfield, West Midlands. B74 2UD

1. Introduction

This Privacy Policy informs you of our policies regarding the collection, use and disclosure of personal data when you use 247PLC and the choices you have associated with that data.

2. Information Collection

Account Holders: If you create an account with us, we collect certain personal data to deliver our services. This may include your name, email address, and password.

Visitors and Users: We utilize cookies and similar tracking tools to monitor user interaction and understand how you use our site.

AI Interactions: If you interact with AI models on our platform, we may collect and store the content of those interactions for the purpose of improving our models and delivering our services.

3. Payment Information

We utilise Stripe for payment processing and do not store or have direct access to your credit card details. Stripe handles all payment data in accordance with its privacy policy, which you can review on their website.

4. Information Use

We use the collected information to:

• Provide, maintain and improve our services.
• Notify you about changes to our service.
• Allow you to participate in interactive features of our service when you choose to do so.
• Provide customer support.
• Monitor the usage of our service.

5. Cookies and Tracking

We utilise cookies to improve and analyse our services. Additionally, we use Google Analytics to understand how our service is being used. Google’s use of the data it collects is in accordance with its own privacy policy.

6. Data Retention and Security

We retain your personal data only for as long as necessary to provide our services, comply with our legal obligations, resolve disputes and enforce our agreements. Your information is stored securely and we take the appropriate precautions to prevent unauthorised access.

7. Transfer of Personal Data

From time to time we may pass personal data, such as your name and email address to other services we use to send out newsletters and other communications (both electronic and print). Your personal data will never be knowingly sold or transferred to an organisation outside the UK or EU.

8. User Choices

You have the right to:

• Access, update, or delete your personal data.
• Opt out of any marketing communications we might send.
• Set your browser to reject cookies or notify you when a cookie is set.

9. Children’s Privacy

Our platform is not intended for use by individuals under 18 (or the relevant age in your jurisdiction) years of age. We do not knowingly collect personal data from individuals under 18. If you become aware that a child has provided us with personal data, please contact us.

10. Changes to This Policy

We may update our privacy policy periodically. We will notify you of any changes by posting the updated policy on this page and updating the ‘last modified’ date.

11. Contact Information

If you have any questions regarding this privacy policy or your personal data, please contact us at enquiries@247plc.co.uk